SANAE BENSOUSSI
Customer Service Representatives
Profile summary
Enthusiastic person with more than 8 years of experience in Costumer service Management, Hardworking individual who is organized and works well with others in a team.
Career highlights
EMPLOYEE OF THE MONTH: Received Recognition Certificate Award at Falcon Aviation Service as “EMPLOYEE OF THE MONTH”.
Aircraft Crash Simulation Volunteer: Volunteered in a pull scale simulation exercise for an Aircraft crash in the Al ain airport in 2012.
Key skills
Professional experience
Assist with the marshalling of passengers as part of the boarding and disembarkation process in accordance with airline and airport procedures Assist hosting front of house activities such as checking and supporting passengers with documentation on entering the Provide assistance to all passengers to the highest standard of customer service at all times.
- Assist with the marshalling of passengers as part of the boarding and disembarkation process in accordance with airline and airport procedures
- Assist hosting front of house activities such as checking and supporting passengers with documentation on entering the
- Provide assistance to all passengers to the highest standard of customer service at all times.
Greet clients and visitors with a positive, helpful attitude. Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans. Assisting colleagues with administrative tasks. Answering, forwarding, and screening phone calls
- Greet clients and visitors with a positive, helpful attitude.
- Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
- Assisting colleagues with administrative tasks.
- Answering, forwarding, and screening phone calls
Maintaining a positive, empathetic, and professional attitude toward customers at all times Assist hosting front of house activities such as checking and supporting passengers With documentation on entering the Provide assistance to all passengers to the highest standard of customer service at All times.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times Assist hosting front of house activities such as checking and supporting passengers With documentation on entering the
- Provide assistance to all passengers to the highest standard of customer service at All times.